Online Community Engagement Software

Local councils


This page is a way for the public to see these conversations, for working group members to provide their views in between meetings, and for Local Council staff not involved in the working groups to have their say. We want to engage deeply and extensively with councils to make sure you help shape our future direction.

We are distributing electricity on Australia’s east coast, providing power to 4 million peopleacross 33 different Local Government Areas.Local Councils help their communities grow, adapt and thrive by delivering essential services, planning for the future and providing support during a crisis.Delivering the electricity to power these operations is a crucial part of what we do. Ausgrid and Local Councils work especially closely in areas such as streetlighting, vegetation management, emergency management, and sustainability.

With so many frontline services, councils are often the level of government that people engage with the most – this means they can provide excellent insights into community expectations and aspirations.

We are engaging with councils to understand how their needs are changing and gain their insights to help shape our future priorities. These conversations will enable us to improve and become a better business for the community.

The energy network is changing

More extreme weather events including bushfires, floods and storms have emphasised the importance of moving to a low carbon future. The way we generate energy through renewable sources is driving change in the way Ausgrid operates. Energy delivery is being influenced by the adoption of new technologies such as solar, batteries and electric vehicles. Our pattern of energy use is evolving as we make changes to the way we live and work. Customer needs are also changing but the focus on energy affordability and good customer service remains constant.

All these factors mean we need to respond to keep delivering for customers today, while planning for the future network in a way that is inclusive and leaves no one behind. That's why we want you to take part and share your experiences and ideas.

How to get started

We are hosting subject specific working groups with representatives from each council on four different topics: Streetlighting, Vegetation Management, Resilience & Emergency Management and Sustainability & Innovation.

Please join the conversations under the Forums for each subject.

Also, our video instruction will give you an overview of the changes impacting our energy industry and why we need your help to shape our future priorities

Please encourage your friends and community to have their say too in the Customer Forums under Household Customers page.

Ausgrid is just one part of supply chain that brings energy to your home. This means the bill you receive contributes towards all these steps in the chain. As this diagram shows, when you pay for electricity, you are paying for:

  • Generation costs: The cost of generating the electricity - 31% of your bill
  • Transmission costs: The cost of transporting energy from powerplants to network distributors - 11% of your bill
  • Distribution costs: The cost of distributing energy to homes and businesses - 35% of your bill
  • Retail costs: The cost of managing your account and sending you your bill - 15% of your bill
  • Environmental scheme costs: Contributions to environmental schemes - 8% of your bill

Infographic of Ausgrid's supply chain