Online Community Engagement Software

Small and medium businesses

Have your say

Ausgrid is Australia’s largest distributor of electricity on Australia’s east coast, providing power to 4 million people.

Over 95 per cent of all businesses are small to medium businesses and they play a vital role in our communities. We serve 175,000 small and medium business customers making up approximately 10% of our customers and they consume about 25% of the electricity that flows through the distribution network.So delivering energy to businesses is a crucial part of what we do. We need to understand your changing needs and views as business energy consumers to help shape our future priorities. These conversations are crucial as they enable us to improve and become a better business for our customers.

We are using this engagement hub to talk to a broad range of small and medium businesses, including associations who advocate on behalf of small businesses, chambers of commerce, and businesses run by people from culturally and linguistically diverse backgrounds. We are also hosting discussion forums with business customers and running a deliberative panel to help make sure our proposal balances short-term needs and long term priorities. We want to engage deeply and extensively with small and medium businesses to make sure you help shape our future direction.

The energy network is changing

More extreme weather events including bushfires, floods and storms have emphasised the importance of moving to a low carbon future. The way we generate energy through renewable sources is driving change in the way Ausgrid operates. Energy deliveryis being influenced by the adoption of new technologies such as solar, batteries and electric vehicles. Our pattern of energy use is evolving as we make changes to the way we live and work. Customer needs are also changing but the focus on energy affordability and good customer service remains constant.

All these factors mean we need to respond to keep delivering for customers today, while planning for the future network in a way that is inclusive and leave no one behind. That's why we want you to take part and share your experiences and ideas.

How to get your voice listened

  1. If you are new to electricity and energy find out more below in 'Energy 101'
  2. Our video introduction will give you an overview of the changes impacting our energy industry and why we need your help to shape our future priorities
  3. To participate in a Business Discussion Group, take the selection survey
  4. Share your experiences and ideas in our Business Customer Forum
  5. Encourage your colleagues and networks to have their say too

Ausgrid is just one part of supply chain that brings energy to your home. This means the bill you receive contributes towards all these steps in the chain. As this diagram shows, when you pay for electricity, you are paying for:

  • Wholesale costs: The cost of generating the electricity - 31% of your bill
  • Transmission costs: The cost of transporting energy from powerplants to network distributors - 11% of your bill
  • Distribution costs: The cost of distributing energy to homes and businesses - 35% of your bill
  • Retail costs: The cost of managing your account and sending you your bill - 15% of your bill
  • Environmental scheme costs: Contributions to environmental schemes - 8% of your bill

Infographic of Ausgrid's supply chain