Who's listening
Our leadership commitment
The customer and stakeholder engagement that informs our regulatory proposal is important to Ausgrid's Board, CEO and Executive team. We are interested and listening to your views to make sure our planning reflects your views and priorities. Our Regulatory Reset Executive Committee has members of the Ausgrid Board and Executive and provides end-to-end oversight of the regulatory reset process.
The Regulatory Reset team
Our regulatory team is responsible for delivering the customer and stakeholder engagement that underpins the development of our draft regulatory proposal. They will provide updates for the Ausgrid Board and Executive and involve the wider Ausgrid business in the proposal's development. They will work alongside the Reset Customer Panel to ensure the views of our customers and stakeholders are reflected in the regulatory proposal.
The Reset Customer Panel
The Reset Customer Panel (RCP) is a group of independent customer advocates that will represent the long-term perspectives of customers and challenge Ausgrid on key issues. They will provide ongoing feedback on the engagement process and ensure that each phase of engagement is progressively informed by the customer feedback, values and issues that have been identified during engagement. Ausgrid's Customer Consultative Committee is represented on the RCP and will ensure that the regulatory proposal is well aligned with customer values beyond 2029.
Tony Robinson (Chair)
Prior to his appointment as RCP chair, Tony led the AusNet Services Customer Forum ahead of the distributor’s 2019 revenue submission. He also spent five years managing the Brotherhood of St Laurence’s financial inclusion department. These appointments followed 13 years in the Victorian Parliament, three of which he served as Minister for Consumer Affairs and Gaming.
Louise Benjamin
Louise is a commercial and regulatory lawyer with extensive experience in telecommunication and energy regulation. She is passionate about exploring strategic outcomes which benefit customers of regulated businesses.
Gavin Dufty
Gavin is executive manager of policy and research at St Vincent de Paul Society, Victoria. He has been undertaking research and policy development on the energy industry for over 30 years and is a member of several energy and consultative committees.
Mark Grenning
Mark is an experienced energy consultant focussing on larger consumers. His work includes advocacy to energy market bodies, networks and governments covering electricty and gas matters.
Mike Swanston
Mike is a professional engineer with a passion for energy sustainability and a fair deal for energy customers. His mission is to further the empowerment of residential and small business energy customers in today’s changing energy markets.
Iain Maitland
Iain has worked as the Energy Advocate for the Ethnic Communities’ Council of NSW since 2014, providing research, advice and guidance to energy businesses and agencies on engaging culturally and linguistically diverse (CALD) energy consumers across the NEM.
Jan Kucic-Riker
Jan is an energy policy officer with the Public Interest Advocacy Centre. His work seeks to promote sustainable, equitable and affordable access to energy for all people and communities as part of the transition to a zero-carbon energy system.