Online Community Engagement Software


Shape your energy future...

Ausgrid is the electricity distributor (electricity network) for large parts of Sydney, the Central Coast, Newcastle and the Hunter. We operate the poles, wires and streetlights delivering electricity to 1.8 million homes and businesses. We strive to connect communities and empower lives through the services we provide.

We’re planning for the future grid. Determining the right path for the future of energy is important but challenging. We would like your help, to make sure the services we offer and the grid of the future meets our customer’s needs.

We are talking to customers, businesses, local councils and industry stakeholders to understand your current experience of our energy network, what you want for the future, and how we should plan to get there in a way that is fair for everyone. This includes indepth conversations, customer discussion groups, a deliberative panel, surveys and our engagement website. Based on these discussions we will develop a draft proposal for feedback. This will be submitted to the Australian Energy Regulator (AER) for further consultation before the proposal is finalised. By involving customers in our decision making, we can strive for an energy network that works for everyone.

This website is our hub for sharing information about our network, energy trends and having conversations that will help us become a better business for our customers. Watch this video for an overview of the changes impacting our energy industry and why we need your help to shape our future priorities.

If you’re looking for information on outages, wanting to report a fault or looking for more information on Ausgrid, please visit our website

Welcome note

"We know the energy industry and our customers are changing. We are moving towards a low carbon future, and the way we generate, deliver and use energy is changing. Extreme weather events are testing the resilience of our network, and customer expectations for more individualised service are rapidly changing our operating environment.

We need your help to shape our future priorities. Without understanding your views and your needs, Ausgrid cannot continue to evolve and improve. We don’t have all the answers, yet we need to make the best decisions for future generations.

Your participation will help us strive towards a future energy network that works for everyone; a network that is safe, smart, sustainable and resilient for generations to come."   

Chief Customer Officer, Rob Amphlett Lewis


Ausgrid Regulatory Reset Consultations

Household customers
Residential customers

Household customers

We provide power to 1.6 million households and want to hear about your needs and ideas for the future
Have your say
Small and medium businesses
Business customer

Small and medium businesses

We help power 175,000 small and medium businesses across NSW and want to hear your ideas for the future energy network.
Have your say